Refund policy

Returns
We do not accept returns. If you placed an order for the wrong item, used an incorrect address, or used an incorrect payment method, you are responsible for re-ordering the correct item and are responsible for the cost to reship. Please double check your cart and the shipping address before placing an order. If your package is returned to us due to an address error, you will be responsible for the cost to reship.

If we shipped the wrong item, please contact us immediately at umbralucisclothing@gmail.com and we will replace and ship the item for free and you can keep the incorrect item.

 

Address issues
Please double check your shipping address before placing an order. If your package is returned to us due to an address error, you will be responsible for the cost to reship.

 

Lost, stolen, damaged, delayed, or missing packages
Once your package leaves our hands and is scanned by the shipping provider, we are no longer responsible for it. If your package is lost, stolen, damaged, delayed, or marked as delivered but missing, please contact the shipping provider directly for the most accurate help. We are not responsible for lost, stolen, damaged, delayed, or missing packages.

 

Wrong item received 
Please inspect your order upon receipt and contact us immediately at umbralucisclothing@gmail.com if the item you received is incorrect so that we can evaluate the issue and make it right. If we shipped the wrong item, we will replace and ship the item for free and you can keep the incorrect item as well.